A Fifth of Flight Attendants Had a Passenger Get Aggressive

It’s not a great time to be a flight attendant…
In a survey of 5,000 flight attendants by the Association of Flight Attendants-CWA Union, 17 percent reported experiencing a physical incident in the first half of 2021.
More than 85 percent reported dealing with unruly passengers this year, and 61 percent said they heard racist, sexist, or homophobic slurs during altercations.
As a result, the union is asking for more support from federal agencies, including the Department of Justice and the Federal Aviation Administration.
The data also shows about 75 percent of reports of aggressive passengers involved disputes over masks, and that 71 percent who filed incident reports received no follow-up and a majority “did not observe efforts to address the rise in unruly passengers by their employers.”

(Insider)

TL;DR

  • 17% of flight attendants said they’ve experienced a physical incident in the first half of 2021, and 75 percent of reports of aggressive passengers involves disputes over masks
  • As a result, the Association of Flight Attendants-CWA Union is asking for more support from federal agencies, including the Department of Justice and the FAA